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How empaire88 Handles Your Personal Information

Your account data — from login credentials to the e-wallet details you use with DANA, OVO or GoPay — is handled with a clear set of rules we hold ourselves to.

Encrypted account storageDANA, OVO, GoPay wallet data protectedYour right to access your dataClear data retention rulesContact us to request changes
empaire88 How empaire88 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Encrypted Data Storage

Account passwords and payment method identifiers — including those linked to DANA and OVO — are stored using encryption. Raw wallet credentials are never held in plain text on our servers.

Cookie and Session Control

We use session cookies to keep you logged in and preference cookies to recall your lobby layout. You can manage or clear cookies through your browser settings at any time without losing your account.

Data Retention Periods

Transaction records connected to your GoPay, OVO or DANA deposits are kept for the period required by our internal audit policy. Once that period ends, data is deleted or anonymised unless a dispute is open.

Your Right to Access and Correct

You can request a copy of the personal data we hold on your account at any time. If anything is inaccurate — a misspelled name or outdated contact number — our support team can update it after verifying your identity.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Live Chat Support Open the chat widget inside your account dashboard to reach our support team directly. Raise a data query, request a copy of your records, or ask about wallet data held on your account.
Email Privacy Request Send a written data request to our support email address listed in your account settings. We aim to acknowledge your request and begin processing it within a reasonable time.
Account Settings Path Log in, head to Account Settings, then select Privacy and Data. From there you can review the information we hold, update contact details, or submit a deletion request directly.

Common Questions About Your Data and Rights

We collect your name, contact details, device information and the payment method you register — such as DANA, OVO or GoPay. We use this only to operate your account and process transactions.

Yes. Payment identifiers linked to your e-wallet are encrypted at rest. We never store full wallet credentials in plain text, and access to payment records is restricted to authorised team members only.

Yes. Log in, go to Account Settings, then Privacy and Data, and submit a data access request. Alternatively, contact our support team via live chat or the support email shown in your account.

We retain transaction records — including GoPay deposit and withdrawal logs — for the period our audit policy requires. After that, records are deleted or anonymised unless an open dispute requires us to keep them.

We only share data with processors who need it to deliver a specific service, such as payment verification. They are contractually restricted from using your data for any other purpose.

Submit a deletion request through Account Settings under Privacy and Data, or contact our support team directly. We will confirm receipt and let you know the timeline before removing your information.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.